Shipping and Payment

• Shipping time
• Shipping method and costs
• Payment
• Return
• Prices & VAT
• Force Majeure

 

Shipping

Area 1	Price + Time	Shipping Company
Finland  Åland	3,90€ 1-3 days

Area 2	Price + Time	Shipping Company
Estonia  Lithuania  Latvia	8,90€ 2-4 days

Area 3	Price + Time	Shipping Company
Denmark  Germany  Sweden	11,90€ 2-4 days

Area 4	Price + Time	Shipping Company
Austria  Belgium  Netherland  Poland	13,90€ 3-5 days

Area 5	Price + Time	Shipping Company
Spain  Luxembourg  Portugal  United Kingdom  Ireland  France  Italy	15,90€ 3-5 days

Area 6	Price + Time	Shipping Company
USA	27.70USD 3-5 days

Area 7	Price + Time	Shipping Company
Canada	36,00€ 4-6 days

Area 8	Price + Time	Shipping Company
Australia  Kuwait  Qatar  Saudi Arabia  United Arab Emirates	42,00€ 4-6 days

Payment

DreamHair.com online shop accept most common Credit/Debit cards, Paypal and Online banks. We are using Adyen secure payment solution which have more that 250 different payment methods. Payment methods depend on your location and country. All payments are made throught Adyen gateway, which is secure and we don't save your credit card numbers to our system. Here is most common payment methods which we are using in DreamHair webstore:

Country

Payment methods

Exchange & Return

All replacements must first be agreed upon with the dealer by sending an e-mail to support(at)dreamhair.com. There is a 14-day right of exchange and return for unopened products, under the condition that the product and its original packaging are in a perfect, unopened condition suitable for resale. We do not accept opened products. There is no right of exchange or return for hygiene products, furniture and nail tables. We don't refund express shipping or standard shipping cost.

Terms of exchange and return

• The product has not been opened or used
• The product packaging is in perfect condition
• The product is suitable for resale
• We have been notified of the exchange or return within 14 days of reception of the product

Customer is responsible for the delivery costs when returning products. The cost of the returned products will be refunded to the account specified by the customer within 30 days of the arrival of the return.

Cancelling an order

If you want to cancel an order, please notify our customer service about it. If you have already paid for the product, indicate your account number to our customer service by e-mail, so that we can refund the money. If order was not paid, the system will cancel it automaticly after 24 hours.

Price & VAT

All prices include 24% Finnish value-added tax. If your live outside of EU, the prices does not include any taxes.

Legal entity

Dream & Hair Beauty store fall under the legal entity of Safarishop Finland Oy, VAT number: FI2196270-0

Liability & Force Majeure

• The vendor is not liable for indirect costs incurred to the customer
• The vendor is not liable for costs resulting from incorrect use of the product
• The vendor is not liable for any hair or skin problems that may have been caused by the use of the products
• The vendor is not liable for the product, if the product has been manipulated (dyed, curled, straightened) or otherwise altered
• The vendor is not liable for lost orders, if the customer has provided an incorrect delivery address
• The vendor is not liable for delay in delivery if this is due to a strike, loss of the shipment or to factors beyond the vendor's control
• We reserve the right to alter the delivery method, if the method selected is not suitable for transporting the product

Privacy policy

Privacy policy in compliance with § 10 of the Personal Data Act

Registrar and contact information

• Dream & Hair Beauty Store, PL 5, FI-90441 Kempele, Finland

Name of register

• Hiustukku Dream&Hair asiakasrekisteri

Purpose of register

• maintenance of order data
• care and maintenance of customer relationship
• marketing of products

Information content of register

• customer's name
• address
• e-mail
• telephone number

Regular sources of information

• information given by the customer in connection with the order

Conveyance of information

• The information of the register is not conveyed to third parties

Principles of protection of the register

• The system in which customer information is stored is isolated from the public network with a firewall
• The system is protected with user-specific identifiers and passwords